Ofcom Monitors SMEs Being Serviced By Network Providers

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Ofcom, the leading UK communications regulating body, has begun a work on improving broadband connections for UK’s small and medium-sized enterprises or SMEs. They have created a contract checklist allegedly designed to help the smallest of business organizations in the UK to ascertain what to look for when commencing a new business landline, mobile phone, or broadband contract with carriers of their choice. This contract checklist is now available thru Ofcom business landline, mobile phone, or broadband contract with carriers of their choice. This contract checklist is now available thru Ofcom.

The checklist will likewise advise entrepreneurs what do to if in case things went wrong, which is a starting point for Ofcom to find further out and investigate how smaller businesses are being treated in the market.

Currently, 85% percent of SMEs in the UK report that they are satisfied with their communications access. Ofcom for its part found that there are many SMEs that are still running into problems like slow speeds, or very poor customer service.

To do away with this, Ofcom is promoting an increased rollout of their superfast broadband. Ofcom is targeting to provide small and medium sized enterprises the chance to upgrade their broadband into a much faster, more reliable connection superfast broadband. Ofcom is targeting to provide small and medium sized enterprises the chance to upgrade their broadband into a much faster, more reliable connection.

As a matter of fact, Ofcom will undertake a range of work now and until autumn to make sure that the smallest of business and sole proprietorships will get the best out of providers and will consider whether regulatory invention is needed. It’s main task will include writing a report to assess the many problems in superfast broadband coverage in rural as well as urban areas, both for small firms or those having 1 to 250 or more employees, and residents.

Ofcom said that focusing both on individuals and business organizations is vital as many SMEs are using a combination of business landline and residential communications packages.

The UK communications regulator’s main concern is varied. First, independent owners of businesses may end up bypassing the protection provided to consumers. Second, although owners can obtain commercial packages on broadband, their outfit may be too small to get the competitive rates that corporations easily convince carriers to give them.

The chief executive of Ofcom said that their task would be to help ensure that the market is delivering for businesses of all kinds and to make sure that the right safeguards are in place for them. Having all these in mind, Ofcom will review whether consumer protection rules for telecoms are 100% protecting small to medium enterprises from usual concerns such as poor service and difficulties when switching providers.

This review will be announced by Ofcom’s Advisory Committee which will also help on the issue of rural broadband by relaying the experience of business owners in the remotest parts of the UK.

The chief exec further declared that they are still not too confident that small to medium sized enterprises are benefitting as often as they should especially from high-quality digital communications.

Together with this brand new contract checklist, a web portal is opened providing businesses advice and support on selecting a service provider, resolving disputes, and determining their rights as a business entity in general.

Published by LandlineUK

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